Take the Wingstop Survey in 5 Minutes and Get Rewards: A Step-by-Step Guide

The Wingstop survey is an online customer satisfaction survey offered by the popular chicken wing chain. It allows customers to provide feedback on their recent Wingstop experience in exchange for a chance to win rewards and free food.

The purpose of the survey is to gather input from Wingstop guests that will help the company identify areas for improvement. By taking a few minutes to complete the survey, customers have the opportunity to shape the future of Wingstop by voicing their opinions.

In return for this valuable feedback, Wingstop offers survey participants the chance to win free food and other incentives. Prizes may include free wings, fries, and more. The odds of winning vary for each survey, but participants get entered into an ongoing monthly sweepstakes for Wingstop rewards.

The Wingstop survey is a win-win – customers get the chance to win freebies while helping the restaurant enhance service, food quality, cleanliness, speed, and the overall dining experience. The input shapes key decisions at Wingstop and keeps them focused on customer satisfaction.

Ways to Take the Wingstop Survey

There are two main ways to take the Wingstop survey – online using the survey code on your receipt or by calling the phone number on your receipt.

Online Survey

The easiest way to take the Wingstop survey is online using the survey code printed on your Wingstop receipt. After you finish your Wingstop meal, simply go to Wingstop.com/Survey and enter your 16 digit survey code from your receipt. This will open the online survey you can take on your computer, phone or tablet.

The online Wingstop survey is quick and simple, taking just a few minutes to complete. It is optimized for desktop and mobile so you can take it on any device.

Phone Survey

If you don’t have access to the internet or have lost your Wingstop receipt, you can also take the survey over the phone. Just call the toll-free number printed on your receipt and follow the prompts to complete the survey with your touch tone keypad.

The Wingstop survey phone number is 1-888-817-9464. You will still need your 16 digit survey code from your receipt to take the phone survey.

The phone survey is automated with pre-recorded questions. It takes approximately 3-5 minutes to complete just like the online version.

Survey Available in English and Spanish

Wingstop offers their survey online and by phone in both English and Spanish language options. When starting the survey, you can select your language preference to complete it in your most comfortable language. This allows Wingstop to get feedback from all customers in the languages spoken by their communities.

Taking the Survey Online Step-by-Step

Taking the Wingstop survey online is a quick and easy process that only takes a few minutes. Here is a step-by-step guide to completing the Wingstop survey online:

  1. Visit the Wingstop survey website at www.wingstop.com/survey. This will bring you to the main page of the online survey.
  2. Locate your 19-digit survey code on your Wingstop receipt. This code will be at the bottom or top of your receipt and will be labeled as “Survey Code.”
  3. Enter your 19-digit survey code on the Wingstop survey website and click “Start Survey.” Make sure to enter the code exactly as it appears on your receipt.
  4. This will launch the beginning of the Wingstop survey. The survey will start by asking for your feedback on your most recent Wingstop visit. Questions will cover topics like service, staff friendliness, speed of service, accuracy of your order, taste of the wings, overall satisfaction, and likelihood to recommend Wingstop.
  5. Answer each survey question by clicking your rating on a scale from highly satisfied to highly dissatisfied. Be sure to provide honest feedback so Wingstop can continue improving. There will be space for entering optional comments as well.
  6. Once you have answered all the questions covering your most recent Wingstop experience, the survey will move on to asking broader customer feedback questions. These will cover topics like overall satisfaction with Wingstop and likelihood of returning.
  7. After answering the final survey questions, the survey will show a completion page. This page will let you know if you have won a reward or prize for taking the time to complete the survey. Follow any instructions to redeem your reward!
  8. If you did not win this time, you can always take the survey again next time you visit Wingstop for another chance to win! The website will also provide a coupon code you can use on your next purchase.

That covers the basic process for taking the Wingstop survey online. Simply visit the website, enter your receipt code, answer all the questions honestly, and see if you won a reward – it’s very quick and easy to do after dining at Wingstop!

Taking the Survey by Phone Step-by-Step

The Wingstop survey can also be taken over the phone by calling the number printed on your receipt. Here is a step-by-step guide to taking the Wingstop survey by phone:

  1. Call the survey phone number on your Wingstop receipt. The number is typically 888-902-6245.
  2. Have your receipt ready, as you will need to enter your store details and survey code from the receipt.
  3. Follow the automated prompts to select your language preference for the survey.
  4. When asked, enter your 9 or 10 digit survey code found on your receipt. This allows the survey to identify the specific Wingstop location and details of your visit.
  5. You will then be asked a series of multiple choice questions about your recent Wingstop experience. Answer each question honestly using your phone keypad.
  6. The survey only takes about 5-10 minutes to complete. Make sure to stay on the line until you hear a confirmation message that your survey is completed.
  7. After finishing the survey by phone, you will be given a validation code. Write this down on your receipt and follow any instructions to redeem a special offer or prize from Wingstop.
  8. The validation code is your proof of taking the survey by phone. It allows you to claim any reward associated with completing the Wingstop survey.

So in summary, taking the survey by phone just requires calling the number on your receipt, entering your survey code when prompted, answering the survey questions, and writing down the validation code you receive at the end to redeem your reward. It’s quick and easy to provide feedback to Wingstop over the phone!

Types of Questions in the Survey

The Wingstop survey asks a variety of questions to get detailed feedback on your most recent experience at one of their locations. Some of the key types of questions include:

  • Questions about your most recent order and visit to Wingstop – This helps provide context for your feedback. You’ll be asked for details like location, date/time of visit, items ordered, staff you interacted with, and more.
  • Food quality questions – The survey will ask you to rate the taste and quality of the wings, fries, and other menu items you had ordered. This provides feedback on the core food offerings.
  • Service and cleanliness questions – Expect questions around friendliness of staff, speed of service, accuracy of your order, cleanliness of dining area and restrooms, etc. This gives insight into the overall service experience.
  • Overall satisfaction rating – One key question asks you to rate your overall satisfaction with your recent Wingstop visit on a scale from 1 to 10. This gives a high-level sense of satisfaction.
  • Likelihood to recommend – The survey also asks how likely you are to recommend Wingstop to friends, family, or colleagues based on your experience. This sheds light on brand loyalty.
  • Open feedback – There is an open text box for any additional feedback you want to share about your Wingstop experience and how they can improve.

By answering these various questions in detail, you’re helping Wingstop identify strengths and weaknesses at different restaurant locations. Your input directly enables them to make improvements over time.

Rewards and Prizes for Taking the Survey

Taking the time to complete the Wingstop survey gives you the chance to win some great free food and discount rewards. This includes the potential to win free wings, fries, drinks and more from Wingstop.

The rewards available through the survey include:

  • Free side of fries
  • Free order of 3 wings
  • Free drink
  • $3 off a future purchase
  • $5 off a future purchase

These rewards give you the opportunity to enjoy free items or save money off your next order at Wingstop.

The odds of winning a reward through the survey appear to be around 1 in 10 based on reports from previous winners. So you have a decent chance of getting something free or discounted after finishing the survey.

It’s important to note that the limit is one reward per month per customer from the Wingstop survey. So you can take the survey once a month and have a shot at winning each time. But any additional surveys in the same month likely won’t yield additional rewards.

Overall, participating in the survey gives you a good chance to win free food, drinks or discounts. And it’s a quick and easy way to provide your feedback and potentially earn something from Wingstop in return.

Tips to Win Rewards from the Survey

Taking the time to provide thoughtful, honest feedback in the Wingstop survey can increase your chances of winning free food and other prizes. Here are some tips to boost your odds:

  • Provide detailed, constructive feedback – The more effort you put into giving thoughtful opinions and suggestions, the more likely you’ll be rewarded. Be specific about your experiences and don’t just give generic responses.
  • Complete the entire survey – Make sure to answer all survey questions thoroughly. Partial surveys are often disqualified from sweepstakes drawings.
  • Check your receipt – Verify that your survey code is from a recent visit within the last 7 days. Older receipts are usually invalid for the survey.
  • Take the survey soon – Increase your chances by taking the survey within a day or two of your visit. Don’t wait until the last minute.
  • Give honest feedback – Answer accurately about your experiences, even if they were unsatisfactory. Don’t worry about exaggerating positives or downplaying negatives.
  • Provide contact info – Make sure to include your name, email, and phone number if asked so you can be notified if you win a prize.
  • Only take it once per visit – Trying to take the survey multiple times with the same receipt usually disqualifies you from rewards.

By providing thoughtful, detailed, and prompt feedback in the Wingstop survey, you can maximize your chances of winning free food, coupons, and other prizes as a thank you for your time.

Troubleshooting Issues with the Wingstop Survey

Taking customer surveys should be a smooth and simple process. However, sometimes technical issues can arise that prevent you from taking the Wingstop survey online. Here are some troubleshooting tips for common problems:

Invalid Survey Code

If you are taking the Wingstop survey online and get an error saying your survey code is invalid, first double check that you entered the code correctly. The code is printed on the bottom of your Wingstop receipt and is 16 digits long. It contains both numbers and letters.

If you are certain you entered the code correctly, it may have expired. Most Wingstop survey codes expire after 7 days. If it has been over a week since your visit, the code will no longer work. Your only option is to make another Wingstop purchase to get a new valid receipt with a survey code.

Website Not Working

Sometimes the Wingstop survey website may be down for maintenance or experiencing technical difficulties. If the website will not load or allow you to take the survey, try again in a few hours or the next day. The issues are usually temporary. You can also double check that you are visiting the correct survey website – www.wingstop.com/survey.

Still Not Working?

If you continue having issues taking the Wingstop survey online even after troubleshooting survey code and website problems, you can call their customer service line at 1-800-WINGSTOP. Explain the issues you are having with the online survey. In most cases, they will be able to look up your recent visit by your phone number and complete the survey with you over the phone. This ensures you can still provide your feedback and get entered into the survey sweepstakes.

Importance of Customer Feedback for Wingstop

Brands like Wingstop need to gain direct feedback from customers to ensure their restaurants and service are delivering top-notch experiences. By completing the Wingstop survey, you are providing valuable insight that is used to directly evaluate and improve the restaurants you visited.

Your feedback serves some important functions:

  • Provides insights on areas that need improvements, like food quality, service, cleanliness, or speed of orders. Wingstop takes this feedback seriously and aims to make positive changes at individual restaurants where issues are being identified by survey responses.
  • Your input, especially complaints, leads to changes to address the problems. Whether it is improving employee training, updating menu items, or ensuring orders get taken faster, your feedback is heard and leads to real changes at Wingstop locations.
  • Wingstop values survey feedback and it makes a tangible difference. By taking a few minutes to share your experience through the survey, you can have a direct impact on improving the restaurant. Your voice and input are greatly appreciated and necessary.
  • Your feedback is extremely valued and genuinely helps ensure every Wingstop location delivers the best food and service possible. There’s no better way to enact actual improvements than hearing directly from Wingstop customers on their recent experiences. Completing the survey is the best way to share your input and see changes that reflect your voice.

How Wingstop Uses Survey Feedback

Wingstop takes customer feedback very seriously and uses it to continually improve its restaurants and service. The company aggregates all of the survey data to identify broader trends and issues. If they notice a spike in complaints about long wait times or incorrect orders at a specific location, they can pinpoint that restaurant and address any problems.

The survey also provides a wealth of open-ended feedback in the comments section. Wingstop’s management team reads through these comments to gain qualitative insights into customers’ perspectives. They highlight any stand-out complaints or praise and share that directly with the relevant restaurant’s general manager.

By regularly analyzing the survey results, Wingstop spots weaknesses in their service, food quality, cleanliness, staff friendliness, and all other aspects of the dining experience. The marketing team shares these insights with the operations department, who then implement the necessary changes. For example, they may:

  • Adjust staffing levels during peak hours if customers report long waits or slow service
  • Update menus based on which items get the most positive or negative feedback
  • Revise food prep and handling procedures if customers notice a decline in food quality
  • Improve restaurant cleanliness and maintenance where needed
  • Retrain staff on hospitality if customers feel they are unfriendly

This direct customer feedback from the surveys provides an invaluable look at where Wingstop is underperforming and what they needs to fix. By taking action based on what their customers say, Wingstop continually enhances the dining experience. The survey is a powerful tool to identify and address weak spots, helping Wingstop live up to customer expectations.